Last updated: 13 November 2026
This Privacy Policy explains how Dream4Rex collects and uses personal data when you visit dream4rex.com, create an account, buy a licence, use our licence system or contact us. Dream4Rex serves customers worldwide, and we handle personal data in line with the EU and UK General Data Protection Regulation (GDPR), the Kenya Data Protection Act 2019 and other applicable privacy laws.
Who is responsible
The data controller is [legal name of the business or owner], trading as Dream4Rex, [business address]. Contact: support@dream4rex.com.
Information we collect
Customer account information
When you create an account: your name, email address and password (stored in encrypted, hashed form). You can update these in My Account.
Order and billing information
When you buy: your name, email address, country, the products and package bought, order totals, taxes, the date of purchase, the IP address used for the order, and a timestamped record of the checkout confirmations you give (immediate access to digital content and acknowledgement of trading risk).
Payment processing
Payments are processed by PayPal. You enter payment details with PayPal, not with us. We do not receive or store full card numbers. PayPal shares with us the information needed to confirm and manage the payment, such as a transaction ID and payment status. PayPal’s use of your data is governed by its own privacy statement.
Licence and activation information
For each licence we store the licence key, the related order and account, its status and expiry, and the MetaTrader 5 trading account numbers and broker server names activated against it, with the time each was activated and last checked. The indicator and EA send this information to our licence system to verify your licence.
Support and contact messages
When you use the contact or support form: your name, email address, the topic and your message, and, if you are logged in, your customer account.
Technical information
Our servers and content delivery network process IP addresses and basic request data to deliver the Website securely. To prevent abuse we temporarily keep short-lived counters of login attempts, form submissions and licence checks per IP address; these expire within an hour.
Cookies
We use only cookies that are needed to run the Website and shop:
- WordPress login cookies keep you signed in to your account.
- WooCommerce cookies (such as the cart and session cookies) remember your cart and checkout progress.
- PayPal sets its own cookies on the checkout to process payments securely and prevent fraud.
We do not currently use advertising cookies or third-party analytics. If we add analytics or marketing tools in future, we will update this policy and ask for your consent where the law requires it.
Website analytics
No analytics service is installed on this Website at present.
How we use your information
- To create and manage your account (performance of a contract).
- To process orders, deliver licence keys and downloads, and handle refunds (contract).
- To operate the licence system and prevent licence misuse (contract and legitimate interests).
- To answer support requests (contract or legitimate interests).
- To keep the Website secure and prevent fraud and spam (legitimate interests).
- To meet tax, accounting and other legal obligations (legal obligation).
Marketing communications
We send service emails about your orders, licences and support requests. Customers with an active licence also receive product update notices about new versions of the products they bought. We do not send promotional newsletters without your consent, and we never sell your personal data.
Third-party service providers
- PayPal: payment processing.
- Hostinger: website hosting, content delivery network and email delivery.
These providers process data on our behalf or as independent controllers under their own terms. Some are located outside your country, including in the United States and the European Union. Where data is transferred internationally we rely on appropriate safeguards such as standard contractual clauses.
Data retention
- Account data: while your account is open, and deleted or anonymised after you ask us to close it, unless we must keep it.
- Orders, licences and consent records: for as long as the licence is valid and for the period required by tax and accounting laws.
- Support messages: for up to 3 years after the conversation ends.
- Abuse-prevention counters: up to 1 hour.
How we protect your data
The Website uses HTTPS encryption throughout. Passwords are hashed, product files are stored in a protected location and delivered only to authorised customers, administrative access is restricted, and we keep software up to date. No system is perfectly secure, but we take reasonable steps to protect your data.
Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you and receive a copy;
- correct inaccurate data;
- ask us to delete your data;
- restrict or object to certain processing;
- receive your data in a portable format;
- withdraw consent at any time where we rely on consent;
- not be discriminated against for exercising your rights, and to know that we do not sell or share personal data for targeted advertising (California and similar laws);
- complain to a data protection authority, such as your local EU authority, the UK Information Commissioner’s Office or the Office of the Data Protection Commissioner in Kenya.
Data access and deletion requests
Email support@dream4rex.com or use the contact form from the email address linked to your account. We may need to verify your identity. We respond within one month, or sooner where local law requires. Deleting your account also deactivates your licences and download access, and we may keep order records we are legally required to retain.
Children
Our products are not intended for anyone under 18 and we do not knowingly collect data from children.
Changes to this policy
We will update this page when our practices change and show the date of the latest update at the top.
Contact
Questions about privacy: support@dream4rex.com.