Last updated: 13 November 2026
Dream Ultra Indicator and Dream4Rex EA are digital products delivered instantly as licence keys and downloads. This policy explains when refunds are available. It does not affect any rights you have under consumer protection or digital-content laws in your country.
Digital product purchases
At checkout you ask for immediate access to the digital product. Where the law gives you a right to cancel (for example the 14-day withdrawal right in the EU and UK), you acknowledge that this right ends once the licence key and files are made available to you. Your rights where a product is faulty or not as described are not affected.
When you can get a refund
- Duplicate payments. If you are charged twice for the same order, we refund the duplicate in full.
- Licence not delivered or failed downloads. If your licence key or files are not made available and we cannot fix this within a reasonable time after you contact us, you can choose a full refund.
- Defective or inaccessible product files. If the files are corrupted, will not load in a supported MetaTrader 5 desktop terminal, or the product does not work as described, and we cannot fix it, we will refund you.
- Technical installation problems. We will first help you install and configure the product. If it still cannot run on a supported setup through no fault of yours, we will refund you.
- Unauthorised purchases. If a purchase was made without your permission, contact us straight away. We will investigate, revoke the related licence and refund where appropriate.
When refunds are not normally given
- A change of mind after the licence and files have been made available, except where the law requires otherwise.
- Trading results, losses or dissatisfaction with market outcomes. Signals and automated execution do not guarantee profits.
- Use on unsupported platforms (for example MetaTrader 4 or the MT5 mobile apps) after the product was clearly described as MT5 desktop software.
- Licences suspended or revoked for breach of the Terms and Conditions.
How to request a refund
- Contact us within 14 days of purchase through the contact form or support@dream4rex.com.
- Include your order number, the email used at checkout, and a description of the problem (screenshots of any error help).
- We may ask for information needed to investigate technical issues.
Review timeline
We aim to acknowledge refund requests within 2 business days and to give you a decision within 7 business days. Approved refunds are returned to your original payment method through PayPal. PayPal or your card issuer may take several days to show the refund. When a refund is issued, the related licence key is deactivated.
Payment disputes
Please contact our support team before opening a dispute or chargeback with PayPal or your bank. Most problems are technical and can be solved quickly, and contacting us first lets us investigate properly.
Contact
Email support@dream4rex.com or use the contact form.